United Airlines has had its fair share of bad publicity over the years but United Breaks Guitars may its most viral. A Parade of Bad Customer Service These cases stand out but can you name United Airlines’ most famous publicity disaster? United Breaks Guitars One man dared to take on the airline giant. In 2008, Dave Carroll was...
Would you sacrifice the winning home run? On April 26, 2008, the Central Washington Wildcats and the Western Oregon Wolves played a game of college softball that would live on in the history books. The game would decide which team would make it to the NCAA Division II playoffs, but it would mean a whole lot...
Not everyone has the privilege of knowing someone like Loraine Coe. I am blessed to say that I did. We met back in 2008 when I worked as a family physician in Durham, CT. She held the front office together and I cared for patients in the exam rooms. It didn’t matter that we came...
My college roommate’s mother went to high school with Billy Joel. A long-time patient of mine was Robert Downey Jr.’s first-grade teacher. Personally, I always wondered what it would be like to know someone before they hit it big. Now I know. Meet my friend Dr. Laurie Santos. It’s All in Who You Know Yale Professor...
Let me introduce you to my sister, Kimberly (Thomas) Algarin. She is the ultimate badass and it got me thinking. What makes little sisters so special? Little Sisters Are Special When we were young, my mother liked to dress us alike. She didn’t do it all the time but when she did, everyone told us...
Many of us had pets growing up or have pets as we grow older. Dogs, cats, birds, ferrets, fish, pigs, rabbits, turtles, and what young child hasn’t wanted a pony all their own? Having pets is not about ownership. It is about companionship. With a simple look or a wag of the tail, a pet becomes...
Every day is Mother’s Day. Whether you are close to your mother or not, the fact remains you owe her more than you can ever repay her. She gave you life. She carried you in her body for nine months. She watched her body undergo countless changes to bring you into this world. Some of...
The film Public Enemies, starring Johnny Depp and Christian Bale, filmed on location in Wisconsin back in 2008. Michael Mann directed scenes in Beaver Dam, Madison, Manitowish Waters, Milwaukee, and Oshkosh, but Columbus, Wisconsin was the most special town of all, at least to me. All thanks to Mary Poser. Becoming a Public Enemy Mary...
The Young Men’s Christian Association (YMCA) started back in 1844 and exists in 125 countries. The United States alone boasts more than 2,700 locations nationwide and engages 21 million people each and every year. With a goal to bolster “body, mind, and spirit”, the YMCA inspires communities to live better lives. Enriching Lives with the YMCA...
